Your data

Delete your DeLand One account

You can delete your account and the data tied to it yourself, at any time, from the DeLand One app or the website. Deletion is immediate and permanent — we cannot undo it or restore the account afterwards.

In the app

Open the My DeLand tab and choose Account details.
Scroll to Delete account and read what will be removed.
Type DELETE, then confirm it’s you: re-enter your password, or — if you signed up with Apple or Google — sign in with it again when asked.

On the website

Sign in and open My DeLand → Account, data & deletion.
Optional: choose Download my data first — once the account is gone there is nothing left to send you.
Under Delete your account, type DELETE and confirm with your password, or sign in again with Google if that is how you signed up.

What is deleted

Your profile, photo, and networking card
Everything you follow and everything you've saved
Your RSVPs and your plans
Your notification preferences and registered devices
The contact consents you gave organizations
Your claim requests and chat messages
Your sign-in itself: your email address and any Apple or Google sign-in linked to it

What is kept, with your name removed

A few records outlive the account because other people rely on them. Each one is stripped of anything that identifies you and is no longer linked to you:

Event check-in counts, with your name and email removed — organizers keep an accurate headcount, not your identity
Any content reports you filed, with your name removed, so moderation decisions others rely on keep their record
Usage statistics, unlinked from your account and kept only in aggregate

Can’t sign in?

Email support@emberdevstudios.com from the email address on the account and ask us to delete it. We will confirm the request with you and complete it within 30 days. Administrator accounts for a city or organization are removed this way too, by another administrator.

More about the data we hold and your rights is in the Privacy Policy.